Developed from a joint research effort between BCG and Harris Interactive, this report highlights the importance of focusing on the most recent, most frequent, and highest-spending customers.

The retail industry, an important contributor to the European economy, isbeing affected by changes induced by information and communication technologies(ICT) and e-business. As a result, retailers have come to embrace ICT and e-businessto various degrees. This paper aims to illustrate the...

Supplier Relationship Management (SRM) plays an important role in the reduction of costs and theoptimization of performance in industrial enterprises. Despite enormous investments in innovation, the healthcare sector has not experienced fundamental change yet. However, increased market dynamics...

Die vorliegende Arbeit will Gestaltungsvarianten der Logistiksysteme und der Logistikprozesse aufzeigen. Vorteile, Chancen, Grenzen werden beschrieben und offene Fragen aufgezeigt, je für typische B2C- undB2B-Lösungen. Weiterhin soll die vorliegende Auslegeordnung zur Suche nach dem optimalen...

Die moderne Logistik verzahnt die dezentralen Wertschöpfungsprozesse in Industrie und Handel.Die Planung, Steuerung und Kontrolle der komplexen Lieferbeziehungen bedingt dieKommunikation, Koordination und Kooperation der beteiligten Partner. Logistikdienstleister bieteneinerseits...

Zunehmende internationale Konkurrenz, eine wachsende Planungskomplexität, die Verkürzung der Planungszeiträume sowie die geänderten Tarifbedingungen im Transportwesen,speziell im Straßengüterverkehr, verlangen nach neuen, innovativen Problemlösungsmethoden, insbesondere für die...

This study examines the impact of ERP solutions on the paradigms of business and management. The objective is also to see the positioning of ERP today and its role in relation to new solutions and technology, notably Supply Chain Management (SCM), Customer Relationship Management (CRM) and...

The impact of e-commerce on the business environment is often praised but seldom analyzed with scrutiny. In this paper we try to depict the underlying logistically relevant aspects of e-commerce and their impacts on logistics service providers. This seems to be of considerable importance as...