Qiu Zhang, Hanqin; Wu, Ellen - In: International Journal of Contemporary Hospitality Management 16 (2004) 7, pp. 424-428
There are many human resource challenges facing China's hotel and tourism industry. The key issues are: the lack of qualified staff at both operational and managerial levels, high staff turnover rates, the unwillingness of university graduates to enter the industry, and the gap between what is...