Showing 1 - 10 of 18
by mapping business requirements to specific call center resource options, determining the optimal call routing structure …
Persistent link: https://www.econbiz.de/10009459122
A key enabler of environmental projects is the ability of the project champion to gain commitment to the project from other stakeholders in his or her organization. This paper develops a model of commitment-gaining success that is based on intra-organizational influence theory. The model also...
Persistent link: https://www.econbiz.de/10009479991
quantitative data on the control of IT functions and services, the research team gathered 5 years of data on 54 business units (BUs … lead to positive business unit outcomes, but the moderating influence of Extent of Control is found to establish the … complex statistical relationship with business unit performance. For these reasons, it is critical that a theoretically …
Persistent link: https://www.econbiz.de/10009459006
Corporate information privacy policies are receiving increased attention in the information privacy debate. Prior studies used Web surveys to analyze the content of online information privacy policies and to assess whether or not the policies comply with a standard known as the Fair Information...
Persistent link: https://www.econbiz.de/10009459010
In this article, the authors present their opinion on a discussion of their paper concerned with information technology (IT) related activities of internal auditors. Their paper was reviewed and discussed by both a practitioner, R. N. Burton and an academic, C. Jackson. In general, the...
Persistent link: https://www.econbiz.de/10009459013
This study provides evidence pertaining to organizational characteristics associated with greater perceived disaster recovery plan (DRP) strength or effectiveness. Based on an analysis of data gathered from over 100 public companies, company size and perceived management support for DRPs are...
Persistent link: https://www.econbiz.de/10009459015
by corporations, are at the fore front of business and social issues associated with the information age. This research …
Persistent link: https://www.econbiz.de/10009459018
Although communication, collaboration, and transaction processing are some of the important business functions … were collected from senior managers in small business organizations using an instrument that was carefully developed and …
Persistent link: https://www.econbiz.de/10009459119
Business intelligence (BI) is a data-driven DSS that combines data gathering, data storage, and knowledge management … characteristics were part of executive information systems. Business intelligence emphasizes analysis of large volumes of data about …-based environments, business intelligence uses a large database, typically stored in a data warehouse or data mart, as its source of …
Persistent link: https://www.econbiz.de/10009459120
Recent supply chain reengineering efforts have focused on integrating firms' production, inventory and replenishment activities with the help of communication networks. While communication networks and supply chain integration facilitate optimization of traditional supply chain functions, they...
Persistent link: https://www.econbiz.de/10009459121