This paper introduces a unified model for organizational change that is designed to help change analysts think through the decision-making process. Most organizational leaders do not manage change effectively because they fail to acquire the minimum amount of information necessary to make a...

In today’s business environment it is widely accepted that innovation is key to improving theeconomic performance of companies (Van der Panna et al. 2003) and for achieving andsustaining a competitive advantage in the market place.Based on the definition of radical innovation, a radical...

This study recognises that innovation and renewal is instrumental in gaining competitiveadvantage. However, large firms often face a renewal dilemma. Despite the fact that manyfirms recognise the need for innovation and renewal, they find it challenging to implementinnovation. Thus, the need for...

The question of how organisation leaders can successfully guide people through times ofsignificant change, and thus transform organisations to operate successfully in a changedenvironment, has many potential responses. This thesis examines one possible response,namely storytelling, as a...

Traditionally, organisational performance and efficiency measurements have beenfocused on cost containment. Today, however, performance measurement systems ofworld-class organisations are tailored to drive manufacturing and service businessexcellence.Quality is crucial for gaining a competitive...

In the fast-changing environment of today, organisations have a tendency to change theirstrategy to be able to adapt to changing circumstances. It has become increasinglyimportant for organisations to remain competitive in the marketplace. The managementof organisations is therefore showing more...

ENGLISH ABSTRACT: This thesis explores how to bring about change through innovation by using currentpower structures to move towards a more sustainable society. The type of change weare concerned with is the transformation from social structures, economic systems andinstitutions which diminish...

ENGLISH ABSTRACT: Now more than ever, organisations need to be resilient and sustainable. The world of business haschanged irrevocably since the industrial age and organisational strategies have not adapted much inresponse to this environmental change. Are there new organisational strategies...

This study investigated whether the different home languages of employees of a large financial institution in the Western Cape had an influence of their perception of organisational structure and processes.The author conducted a series of interviews with management-level employees who speak...

A quantitative research study was conducted in order to obtain insight and knowledge of the perceptions of management with regard to changes taking place within the Financial Services Sector (FSS). The call centre at Sanlam Head Office in Bellville was used as a case study, and focus was...