Anderson, Dale N.; Sours, Mardell L. - 2009
Performance. The Strategic Value section of the questionnaire consists of 5 questions that can be answered with a 5 point Likert … needs. The Project Performance section of the questionnaire consists of 9 questions that can be answered with a 5 point … Likert scale response. These questions determine PNNL performance in meeting customer expectations. Many approaches could be …