Existing research shows that loyalty is a function of customer perceptions of trust following service recovery. The authors propose a cognitive appraisal model that portrays trust and emotions as key mediators in the relationship between perceived justice and customer loyalty. A structural...

A finn's competitive advantage can be created through developing and maintaining long-termeffective relationships with customers. To achieve successful long-term business relationships,partners need to develop and maintain a high degree of relationship quality. Although theimportance and...

The purpose of this study is to examine the impact of consumer ethnocentrism and culturalsensitivity on the intention to buy local products by Vietnamese consumers. Three modelshypothesising the relationships between consumer ethnocentrism, cultural sensitivity, foreignproduct judgment and...

Previous research on internationalisation has mainly focused on the collection and use ofinformation. In this article we examine the role of information internalisation in internationalbusiness activities of Vietnamese firms. A theoretical model incorporating key antecedents andoutcomes of...

Purpose - This study aims to investigate the factors that affect the intention to adopt the internet byexport firms in transitional markets.Design/methodology/approach - A sample of 144 export firms in Vietnam was surveyed to testthe model. Structural equation modelling was used to analyse the...

Research has shown that, to achieve successful longtermbusiness relationships, firms should be sensitiveto foreign partners' cultures and must be willing toshare information with their partners. Despite theimportance of this issue, little research has beenundertaken, firstly, to examine the...

The paper analyses the effects of trade liberalization amongst the leading exporters and importers of forest products, in particular, as well as global merchandise, in general. The study utilises the Global Trade Analysis Project (GTAP) model and its database, version 7. Given that forest...

The paper investigates the economic impacts of selected policies included in the Master Plan for Forestry Development, a 25-year plan (1991-2015) formulated in order to propagate forest resources in the Philippines. A computable general equilibrium (CGE) inodel based on ORANI, a multi-sectoral...

The paper analyses the effects of tariff liberalization amongst the leading exporters and importers of forest products, in particular, as well as global merchandise, in general. The study utilises the Global Trade Analysis Project (GTAP) model and its database, version 7. Given that forest...

Purpose: The paper reviews recent developments in utilising computable general equilibrium (CGE) models to analyse forestry policies. The paper highlights the application of CGE modelling to deforestation and forestry issues.Design/methodology/approach: The analysis is carried out by comparing...