Der organisatorische, wirtschaftliche und informationstechnologische Wandel geniesst im Rahmen aktueller Diskussionen zur Globalisierung und zum technischen Fortschritt sehr grosse Aufmerksamkeit. Weltweit erkennen Unternehmen in zunehmendem Masse, dass die Zahl und der Wirkungsgrad von...

In this paper, we obtain detailed data on road traffic crash (RTC) casualties, by severity, for each of the eight state and territory jurisdictions for Australia and use these to estimate and compare the economic impact of RTCs across these regions. We show that the annual cost of RTCs in...

Contact centres are vehicles for a rapidly growing group of knowledge workers, or eWorkers. Using computers and high-speed telecommunications connections as work tools, these employees spend long hours performing mentally demanding work while maintaining static, physically stressful, seated...