The importance of services procurement increases constantly. However, empirical studies identify deficits in realising … the tremendous opportunities of strategic procurement of services in day-to-day business – caused by the difference of … services compared to goods resulting in a higher degree of complexity and uncertainty.Using neo-institutional approaches, the …

Customer-oriented service provision as in customer solutions or services results in new requirements for the …-oriented services in comparison to other services and their impact on organisational activities. To this end, the thesis examines the …

No other sector in the economy influences business decisions like professional services, and while large commercial …

ignored in the literature. Following several calls for research on services internationalization (e.g., Pauwels and Ruyter … tourism), this paper provides unique insights into a previously unexplored sector in the international services field. Results … identify the main barriers that services firms from emerging markets face during their internationalization process, and the …

from product solutions to health services which are accessible and affordable by all is required. This paper explores a … design led approach to innovation to assist medical device companies develop new services and experiences and reshape their … notions of the nature, development and deployment of health care services. This approach uses design tools and methodologies …

increasing involvement in VM provides an opportunity for the profession to re-model some of its traditional services in a more … of services offered in the quantity surveying practice; especially in UK has proven to be a natural progression of QS … the development of VM in Malaysia and the challenges VM face services in QS firm to remain ahead of their competitors. …

services for customers. Many organisations have implemented increased customisation with the expectation of increased demand … and profitability. However a critical analysis of the operational aspects involved in customising services reveals that … deliver customised services. Factors which are included in this model are: (a) the level and type of knowledge, skills and …

productivity levels in services were well below countries such as the US, Japan and Hong Kong. Massive employment of foreign …