van der Aalst, Wil M.P.; Rosemann, Michael; Dumas, Marlon - 2007
Decision making in process-aware information systems involves build-time and run-time decisions. At build …-time, idealized process models are designed based on the organization's objectives, infrastructure, context, constraints, etc. At run …-time, this idealized view is often broken. In particular, process models generally assume that planned activities happen within a …