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Is Courtesy Enough?Solidarity in Call Center Interactions

Rogers, Priscilla - 2008

response strategies that are tightly related to each other and to courtesy: shows solidarity, anticipates needs, shows … attentiveness, and asks for direction. Correlations and analysis of their enactment in stressful calls led us to propose solidarity … expressionresponses that engage the caller in search of meaning to work on the task as a team. We argue that solidarity expression …

Persistent link: https://www.econbiz.de/10009476745

Sample registration of vital events with verbal autopsy: a renewed commitment to measuring and monitoring vital statistics

Setel, P. W.; Sankoh, O.; Rao, C. P. V.; Velkoff, V. A.; … - 2005

Registration of births, recording deaths by age, sex and cause, and calculating mortality levels and differentials are fundamental to evidence-based health policy, monitoring and evaluation. Yet few of the countries with the greatest need for these data have functioning systems to produce them...

Persistent link: https://www.econbiz.de/10009447936

Internationale Konjunkturverbunde/International Business Cycles

Graff, Michael - 2006

interpreted as the world business cycle. The further components suggest the existence of a Scandinavian-Anglo-Saxon business cycle …

Persistent link: https://www.econbiz.de/10009448749

Interorganizational dynamics in collaboration in university-industry research projects: context, politics and social construction

Zanko, Michael; Badham, Richard; Garrety, Karin H - 2005

University-industry partnerships (UIPs) are widely viewed as essential in leveraging research capability and economic performance in organizations and the nation as a whole. In Australia, as in many other countries, the national government commits significant funds to such ‘strategic’...

Persistent link: https://www.econbiz.de/10009457450

Regional integration of equity markets in Sub-Saharan Africa

Piesse J.; Hearn B. - 2005

Equity markets in developing and emerging economies have grown in number and importance as a result of financial market globalisation. However, their role in economic growth and development is enhanced if nascent markets are integrated with well-established ones. Market integration, measured by...

Persistent link: https://www.econbiz.de/10009480491

Changing patterns of South African income distribution: Towards time series estimates of distribution and poverty

van der Berg S.; Louw M. - 2004

This paper attempts to provide alternative estimates of income distribution in South Africa, utilizing data that allow us to evaluate income, distribution across time, reducing dependence on the vagaries associated with individual surveys. In particular, we attempt to arrive at racial...

Persistent link: https://www.econbiz.de/10009480492

The development of agrarian foreign trade in rabbit meat

Smutka, Luboš; Rosochatecká, Eva - 2012

The paper analyses the production development and trade in rabbit meat in the Czech Republic, in the world and in … total volume of world meat production has been oscillating between 0,5–0,7%. The first part of the paper analyses the main … the world market. The analysis of competitiveness is made through the calculation of RCA index (the Balassa (1965) Index …

Persistent link: https://www.econbiz.de/10011315933