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Bucket pricing entails a prepaid price and a maximum consumption limit, which requires consumers to make advance purchase decisions before their consumption needs are fully revealed. We propose a dynamic model that involves how consumers form expectations of future consumption needs, learn to...
Persistent link: https://www.econbiz.de/10009441184
The body of literature surrounding emotional labor, defined as service employees’ effort to manage their emotions to meet organizational goals (Hochschild, 1983; Morris & Feldman, 1996), exhibits a severe lack of studies examining intercultural service encounters (i.e., service episodes in which a...
Persistent link: https://www.econbiz.de/10009477796
This research explores perceptions of knowledge management processes held by managers and employees in a service industry. To date, empirical research on knowledge management in the service industry is sparse. This research seeks to examine absorptive capacity its four absorptive capacity...
Persistent link: https://www.econbiz.de/10009480133
The Lean Startup approach revealed around 2011 came as a novelty in the field of entrepreneurial management. The abbreviated version of the principles that mold the entire concept, states that instead of spending years developing a product towards perfection, a product that in the end might not...
Persistent link: https://www.econbiz.de/10011716430
Dienstleistungssektor unter besonderer Berücksichtigung der Kundenintegration erklärt werden kann.Als Ausgangspunkt wird argumentiert, dass … absatzorientierten Auslandsinvestitionen und mithin der weitaus überwiegende Teil der Entstehung von MNU im Dienstleistungssektor … erklären.Die zentrale Bedeutung der Kundenintegration bei der Entstehung von MNU im Dienstleistungssektor wird zudem empirisch …
Persistent link: https://www.econbiz.de/10009447148
This thesis analyzes the service dimension of the Central American Free TradeAgreement (CAFTA) and examines the challenges and opportunities which it entailson El Salvador, Guatemala and Honduras with a particular focus on the financialsector. CAFTA’s principal merits are seen to be the...
Persistent link: https://www.econbiz.de/10009471624
that this is qualitative and subjective phenomena are not easily captured by measurement. In the present endeavour, the …
Persistent link: https://www.econbiz.de/10009468683
The research field of (measurement) concepts depicting the degree of multinationality of a firm is vast and complex … multinationality is, however, a precondition for the validity of measurement concepts. Hence, the development of a well … framework as well as recommendations for the construction of measurement concepts of firm multinationality are identified and …
Persistent link: https://www.econbiz.de/10009481002
Open source software systems are critical infrastructure for many applications; however, little has been precisely measured about their quality. Forecasting the field defect-occurrence rate over the entire lifespan of a release before deployment for open source software systems may enable...
Persistent link: https://www.econbiz.de/10009440981
, however, performance measurement systems ofworld-class organisations are tailored to drive manufacturing and service …
Persistent link: https://www.econbiz.de/10009442199