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proposed service quality dimensions and overall service quality? In order to develop and validate a measurement model for … and contribute to the ongoing debate on the measurement of service quality and its relationship with customer satisfaction. …
Persistent link: https://www.econbiz.de/10009456107
Public-private partnerships (PPPs) are increasingly used in the United Kingdom's public facilities and services provision through the Private Finance Initiative (PFI). Despite some casualties, PPP/PFI projects have been undertaken successfully, but the reasons for success are not entirely clear....
Persistent link: https://www.econbiz.de/10009435327
This paper reports on a recent study aimed at identifying the key factors influencing the development of the construction industry. From a list of 62 variables identified in earlier studies, a questionnaire survey was conducted. This quantitative study elicited views from 76 respondents and...
Persistent link: https://www.econbiz.de/10009437461
Business transformations are large-scale organizational change programs that, evidence suggests, are often unsuccessful. Our interest is in identifying the management capabilities required for the successful execution of these projects. We advance a service-oriented view of the enterprise, which...
Persistent link: https://www.econbiz.de/10009437823
This study aims to explore policy implications, production and consumption processes between the airline and tourism industries. In particular, policy initiatives, product developments, innovation and consumption patterns are taken into consideration in order to identify the relationship between...
Persistent link: https://www.econbiz.de/10009440924
The factors determining foreign bank efficiency are investigated using a three stage research method. It is found that host market incumbency reduces efficiency of foreign banks in Australia, resulting in over use of inputs. Factors underlying the limited global advantage hypothesis of Berger,...
Persistent link: https://www.econbiz.de/10009441579
Purpose – The purpose of this paper is to explore the factors that affect differences in measured efficiency of foreign-owned banks operating in Australia. The relevance of both comparative advantage theory and new trade theory to multinational banking in Australia will be tested....
Persistent link: https://www.econbiz.de/10009441745
Logistic regression is employed to analyse the factors which influence the decision of whether or not the respondent used forward pricing methods during the 2004/05 maize production season. Forward pricing methods include cash forward contracting and hedging with futures contracts and/or...
Persistent link: https://www.econbiz.de/10009443189
The onus on landholders in relation to environmental performance is ever increasing. One toolfor achieving environmental improvements is the design and promotion of region-specific‘best management practices’ (BMPs). These are conservation practices aimed at reducingdiffuse source pollution...
Persistent link: https://www.econbiz.de/10009443305
The objectives of this paper are to examine consumers' perceptions of Protected Designation of Origin (PDO) beef on the basis of a survey of consumers and buyers of beef. The paper identifies a profile of PDO beef consumers, examines their behaviour and perceptions on PDO beef, derives the...
Persistent link: https://www.econbiz.de/10009443838