The New South Wales club gaming industry has existed for nearly forty years since the introduction of slot machines in 1956 and has witnessed the impact of changing legal, competitive, social, economic and technological factors on its competitiveness. Using Michael Porter's framework of...

There is broad support from many sectors of the gambling industry in NSW Australia for account or card-based gambling systems. Some proponents are cautiously optimistic: they suggest that, given the technology has the potential to assist players manage their spending, promoting use of the...

Purpose – The purpose of this paper is to provide insights into how public sector accounting change is achieved.Design/methodology/approach – The paper uses a comparative historical approach in which early and late adopters of public sector accrual accounting are described and contrasted....

During the 1990s, governments, managements and unions have been focused uponimproving the cost efficiency of firms. This focus has been strongest for firms in thepublic sector where improved outcomes can be expected to significantly improve theGross Domestic Products of whole economies.This case...

In March 2006 the Full Bench of the Industrial Relations Commission of New South Wales utilised that state?s equal remuneration principle to address the gender undervaluation of childcare work. In doing so the Full Bench explicitly rejected employer arguments that increased rates of pay for...

Purpose ? The purpose of this article is to identify the key factors that impede service quality delivery in the context of luxury hotels (four- and five-star properties) in Sydney, Australia. Design/methodology/approach ? The empirical dataset for this qualitative study was collected through 22...

Regional innovation has been incorporated into planning debates broadening the view of the crucial role that networks play in regional development as vehicles of knowledge and innovation. Research in this area has focused on the effects of the 'innovative milieu' (Maillat 1991; Kogut et al. 1993;...

Universities represent a highly complex organizational structure that is beset with serious informational problems. A simplistic allocation rule based on university rankings is sometimes applied to fund disciplines/departments in order to promote efficiency. This study shows the pitfalls of...

Since the early 1980s there has been a growing interest globally in service quality, driven by the supposition that high service quality will lead to more satisfied customers. Satisfied customers will remain loyal and spread positive word-of-mouth advertising, and therefore improving service...

The research presented in this Thesis is primarily concerned with the field of Geographical Information Systems (GIS) - specifically, the business applications of the technology. The empirical problem addressed is the selection of branch banks as candidates for closure using the network of...