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Determinants Of Unionisation For Part-Time Women Employees In Australian Banks
Jackson, Sukhan; Higgs, Helen; Cooper, Glenda - 2002
Against the declining trend of Australian employees to join unions, unionisation of part-time female employees in the banking industry is relatively strong. For the finance and insurance industry in 2001, 30.3% of total part-time female employees were unionised compared to 25% of full-time...
Persistent link: https://www.econbiz.de/10009447981
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Dimensions of service quality and service climate: a study of bank customers and employees in four local Malaysian banks
Ab. Wahab, Norailis - 2009
In spite of the rapid growth and internalization of banking services in particular, managers first need to correctly identify the antecedents of what the local consumer perceives as service quality and its link to service climate, thus the strengths of this relationship would be beneficial as a...
Persistent link: https://www.econbiz.de/10009465913
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Examining Employee Satisfaction, Customer Service and Customer Satisfaction in a Retail Banking Organization
Simpson, Eric Phillip - 2006
In the increasingly competitive world of retail banking, organizations are focusing their attention on customer service as a means of increasing customer loyalty and retention. With this goal of increasing customer retention, the link between the attitudes of the service provider (employee...
Persistent link: https://www.econbiz.de/10009475075
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The Shingo Prize for Operational Excellence: Rewarding World-Class Practices
Chakravorty, Satya S.; Atwater, J. Bryan; Herbert, James I. - 2008
Established in 1988, the Shingo Prize for Operational Excellence recognises organisations in the USA, Mexico and Canada …
Persistent link: https://www.econbiz.de/10009459022
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Determinants of the Relations between Transitory Earnings and CEO Cash Compensation in the USA
Asthana, Sharad; Ye, Zhongxia Shelly - 2007
effect). This study has practical implications for regulators, corporations and investors, both in the USA and abroad. …
Persistent link: https://www.econbiz.de/10009459069
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A study of outsourcing of premedia services to India by US companies
Nayak, Rahul P. - 2009
Offshore outsourcing continues to gain prominence as the printing industrystrides into the future. With different segments of the industry looking at reducingcosts and, in exchange providing value-added services, more companies turntowards outsourcing services offshore as a solution. Although it...
Persistent link: https://www.econbiz.de/10009459219
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Stress Risk Management in Real Estate Manager Activity
Grigonien?, Au?ra - 2012
Thesis analyzes the impact of do not carry out stress risk management in real estate company on decreasing labor … productivity problem. The aim of work ? to determine the impact of stress risk management on labor productivity in real estate … manager activity. According to lithuanian and foreign literature, the paper analyzes the conception and value of stress on …
Persistent link: https://www.econbiz.de/10009481185
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TECHNOSTRESS ASSESSMENT IN THE IT WORKFORCE IN ROMANIA: THE NEED FOR MANAGEMENT ADAPTATION.
Nedelcut, Amalia Cristina - 2024
light on its implications for job stress, organizational stress, and employee morale within the context of the country … Pearson Correlation Coefficients to analyse the relationships between stress, morale, and job satisfaction. The inclusion of …
Persistent link: https://www.econbiz.de/10014582148
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The impact of HR practices, HR effectiveness and a 'strong HR system' on organisational outcomes: a stakeholder perspective
Guest, D.; Conway, N. - 2011
This paper explores the general hypothesis that effectiveness of human resource (HR) practices will help to explain the well-documented association between human resource management and performance. This paper adopts a stakeholder perspective, hypothesising that the ratings of HR effectiveness...
Persistent link: https://www.econbiz.de/10009476316
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HR business partner competency models: re-contextualising effectiveness
Caldwell, Raymond - 2008
The rise of 'HR business partnering' over the last decade has led to an enormous growth in HR competency models. Competencies are believed to provide a mechanism for reinventing traditional HR roles and improving the effectiveness of HR professionals as business partners. But are they effective?...
Persistent link: https://www.econbiz.de/10009476319