Purpose - The purpose of this paper is to review recent trends and issues in global IT sourcing and to introduce papers in the special issue: "Social, managerial and knowledge aspects in global IT sourcing". Design/methodology/approach - The paper examines trends by regions including Brazil,...

Domestic and global outsourcing is prescribed for everything from back office services like information technology development, human resource transactions, and indirect procurement to core services such as innovation, research and development, marketing and customer care. While the vision of...

This book details nearly 20 years of research into the outsourcing phenomenon, and is companion to the earlier Palgrave volume Information Systems and Outsourcing: Studies in Theory and Practice. Using an unparalleled database of over 650 longitudinal case studies the authors document and...

This paper reviews research studies of information technology outsourcing (ITO) practice and provides substantial evidence that researchers have meaningfully and significantly addressed the call for academics to produce knowledge relevant to practitioners. Based on a review of 191 IT outsourcing...

An enormous amount of information has been produced about the IT outsourcing phenomenon over the last 20 years, but one has to look to the academic literature for consistent, objective, and reliable research approaches and analyses. Our review finds that, in practice, the academic literature on...

This book focuses on the actuality of implementing CRM. It is about the organization's ability to provide a seamless and personalized experience to each customer rather than a transactional or product-focused approach where the future of the relationship is not an over-riding consideration. This...

The main thrust of the article is to distinguish between four types of IT sourcing decision: total outsourcing; multiple-supplier sourcing; joint venture/strategic alliance sourcing; and insourcing. To illustrate each type, detailed case histories are used that analyse the reasons why specific...

Despite the massive investments in Information Technology (IT) in the developed economies, the IT impact on productivity and business performance continues to be questioned. The paper critically reviews this 'IT productivity paradox' debate. It suggests that important elements in the uncertainty...

The paper argues that a more detailed understanding of the fundamental technology shifts from the 1960s to post-2000 provides an important starting point for exploring the underlying economic implications of these technologies. This more detailed understanding of the differing economics...

Organizations are increasingly sourcing their business processes through external service providers, a practice known as Business Process Outsourcing (BPO). Worldwide, the current BPO market could be as much as 279 billion and is predicted to continue growing at 25% annually. Academic...