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The implementation of human resource development strategy for total quality management within the Department of Correctional Services : focus on Groenpunt management area / Tsholo...

Nhlapo, Tsholo Mzawazi Solomon - 2010

To improve on service delivery, the challenge is to ensure that the correctional officials understand and are skilled in dealing with demands for better standard of service delivery by the public. There is a perception that current training programmes are too fragmented and that training does...

Persistent link: https://www.econbiz.de/10009455971

What industry wants : Employers' preferences for training

Smith, Erica; Kemmis, Ros Brennan - 2010

training and trainers. Design/methodology/approach: The research project was undertaken for Service Skills Australia, the … Australian Industry Skills Council that oversees formal training for a range of service industries in Australia. The paper … showed similar issues and suggested some possible ways forward for Australia. Originality/value: The paper provides three …

Persistent link: https://www.econbiz.de/10009484583

Analysis of changing stakeholder behaviour: case study of the consultation process for the Victorian Alpine Resorts 2020 Strategy.

Tomsett, Paula May. - 2009

This research explored stakeholder behaviour during the development, implementation and evaluation of the Victorian Alpine Resorts 2020 Strategy. In particular, the research addressed three research questions that related to the key behavioural components and attributes of stakeholder behaviour...

Persistent link: https://www.econbiz.de/10009481024

Innovation in logistic services and the new business model : a conceptual framework

Chapman, R. L.; Soosay, Claudine A.; Kandampully, Jay - University of Western Sydney; University of Queensland; … - 2003

Service industries hold an increasingly dynamic and pivotal role in today's knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the...

Persistent link: https://www.econbiz.de/10009481967

Innovation in logistic services and the new business model : a conceptual framework

Chapman, R. L.; Soosay, Claudine A.; Kandampully, Jay - University of Western Sydney; University of Queensland; … - 2002

Service industries hold an increasingly dynamic and pivotal role in today?s knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the...

Persistent link: https://www.econbiz.de/10009481968

Building a theory about change in Australian software firms

Rankine, Tim - University of Western Sydney; College of Business; … - 2008

This thesis describes the development of a body of theory explaining why the principals of Australian software firms have difficulty in changing the organizational structures of their businesses. The need for change is predicated on the view that availability of capital is an essential...

Persistent link: https://www.econbiz.de/10009482009

Engendering an innovative culture and maintaining operational balance

Hyland, Paul W.; Beckett, Ronald C.; Reinvention Network - Central Queensland University; University of Western Sydney; … - 2005

This paper aims to identify key elements of innovative culture using innovation audit tools. The research seeks to determine if factors such as the ability to collaborate are important in building a culture that supports innovation. Many firms are continually scanning the environment for sources...

Persistent link: https://www.econbiz.de/10009482093

Driving change : innovative management in distribution centres

Soosay, Claudine A.; Sloan, Terrence R. - University of Central Queensland; University of Western …; … - 2005

-three managers of Distribution Centres in Australia and Singapore to identify the drivers for change, the issues faced and their …

Persistent link: https://www.econbiz.de/10009482156

Knowledge and commitment in innovation processes

Waters, John Frederick - University of Western Sydney; College of Law and Business; … - 2004

This study was aimed at achieving an understanding of the role of knowledge and commitment in the process of innovation. To do that, the study confronted several intractable problems of innovation research that have created barriers to knowledge accumulation. Theoretical models were developed...

Persistent link: https://www.econbiz.de/10009482190

Managing the Performance of Consulting Engineers within a Multi-Project Environment in South Africa

Theron, Erik - 2011

The performance of consulting engineers in large South African firms who work on more than one project simultaneously – each project with its own project team, different client, and scope of work, quality, budget and time constrains – is driven by their motivation in the work place. An...

Persistent link: https://www.econbiz.de/10009447755

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