This paper describes the application of an Operations Strategy (OS) approach to project-based operations (PBOs), defined as low to medium volume and medium to high variety operations. The OS approach has been extensively and beneficially used in high and medium volume operations. By examining...

The business of technology firms depends on the successful delivery of projects. These projects can be complex and, some say, increasingly so. Assessing and proactively managing that complexity can benefit project delivery. Based on a systematic literature review and multistage field research,...

Risk management practices as described in many leading texts feel counterintuitive to many practitioners and are frequently ignored, despite their being evidently logical and potentially valuable. Such practices are often conceived as a remedial post-planning, audit activity. This paper proposes...