Qualitätsmanagement und verwandte Ansätze (am bekanntesten: Total Quality Management (TQM)) verbreiten sich immer mehr im Bereich der Dienstleistungen, sowohl im privaten, wie neuerdings unter dem Begriff des "New Public Managements" (NPM) auch im öffentlichen Sektor. In der hier...

Sport wird einerseits wie jede andere Tätigkeit in der Gesellschaft mit öffentlichen Abgabelasten beschwert, andererseits im Vergleich zu ähnlichen Tätigkeiten steuerlich geschont und sogar öffentlich unterstützt. Diese Ambivalenz der steuerlichen Behandlung des Sports hat wiederholt...

Die Workshop-Dokumentation entstand im Rahmen des hochschulübergreifenden Projektes „Partizipative Entwicklung von Indikatoren der Nachhaltigkeit. Ein Beitrag zu einer prozessorientierten Nachhaltigkeitsstrategie“. Es wurde Anfang März 200 bis April 2001 von Wissenschaftlerinnen und...

We analyze how di erent dimensions of a seller's reputation a ectpricing power in electronic markets. We do so by using text miningtechniques to identify and structure dimensions of importance fromfeedback posted on reputation systems, by aggregating and scoring thesedimensions based on the...

As Internet-based commerce becomes increasingly widespread, large datasets about the demand for and pricing of a wide variety of productsbecome available. These present exciting new opportunities for empiricaleconomic and business research, but also raise new statistical issuesand challenges. In...

Information systems can serve as intermediaries between the buyers andthe sellers in a market, creating an "electronic marketplace"that lowers the buyers' cost to acquire information about seller pricesand product offerings. As a result, electronic marketplaces reduce theinefficiencies caused by...

We present a framework for measuring software quality using pricing anddemand data, and empirical estimates that quantify the extent of qualitydegradation associated with software ver- sioning. Using a 7-month,108-product panel of software sales from Amazon.com, we document theextent to which...

The phenomenon of sponsored search advertising – where advertiserspay a fee to Internet search engines to be displayed alongside organic(non-sponsored) web search results – is gaining ground as thelargest source of revenues for search engines. Using a unique paneldataset of several hundred...

Purpose: The purpose of this paper is to explain variations in discretionary information shared between buyers and key suppliers. The paper also aims to examine how the extent of information shared affects buyers’ performance in terms of resource usage, output, and flexibility. ----- -----...

The contribution of market structure to the success of an electronic marketplace (e-marketplace) is an issue that has not received a great deal of attention in the literature. Although, researchers have given some attention to the antecedents of successful e-marketplace participation by...