. With exogenous inertia, risk-dominant equilibria are selected independently of the length of memory. Without inertia …

This research investigates inertia in a financial services context, with particular focus on the reasons for consumers …’ dissatisfaction and inert behaviour, and studies the customers’ complaining behaviours and past and future inertia. The study utilised … dissatisfaction included the number and size of account fees, whilst determinants of inertia were the perception of similarity between …

inertia that may result as imperatives of cluster participants dislocate from those of their host industry. A sector in which …