In 2008, retail banking in South Africa is a highly competitive industry with extensive customer bases that expect increasingly more from their banking experience. The retail bank with an appropriate strategic differentiator will gain a sustainable competitive advantage in the changing retail...

ENGLISH ABSTRACT: Fidentia became an active player in the South African financial services industry in 2005, only a few years since its inception. This was achieved through aggressive take-overs and a favourable public image boosted by employing known sports personalities and sponsorships of...

Since relationship marketing re-emerged as an approach to marketing, the conceptwas met with a great deal of interest. This interest resulted in relationship marketingbeing researched extensively, whilst businesses started to look for ways to buildrelationships with their clients. Relationships...

Using an econometric approach on panel data collected from 53 microfinance institutions(MFIs) in Uganda over a period of six years (annual), this study has identified thedeterminants of sustainability and outreach of MFIs. In addition, the study has also usedsurvey data from 31 non-Bank of...

A quantitative research study was conducted in order to obtain insight and knowledge of the perceptions of management with regard to changes taking place within the Financial Services Sector (FSS). The call centre at Sanlam Head Office in Bellville was used as a case study, and focus was...

Gramm-Leach-Bliley Act (GLBA) was signed into law on November 12, 1999.This act is regarded as the most influential deregulation for the U.S. financial servicesindustry in the past one-century. The purpose of this study is to determine and analyze thewealth effects of the GLBA on U.S. and...

Gramm-Leach-Bliley Act (GLBA) was signed into law on November 12, 1999. This act is regarded as the most influential deregulation for the U.S. financial services industry in the past one-century. The purpose of this study is to determine and analyze the wealth effects of the GLBA on U.S. and...

After facing the economic recession, the South–African and global business sectors startedrevaluating their human capital and the positions they represent within an organisation. Eachindividual now had to prove that they contributed towards the organisation’s bottom line, as eachand every...

Thesis (DBA(DoctorateofBusinessAdministration))--University of South Australia, 2006.

Given recent high profile corporate collapses and scandals in Australia there has been increased interest in the performance of corporations' senior management, particularly those listed on the Australian Stock Exchange (ASX). New regulations, both mandatory and voluntary, have been developed...