arbitration does succeed in attracting customers, such as businesses including arbitration clauses in their consumer contracts … arbitration clauses in a sample of material contracts (such as loan commitments and merger agreements) filed with the SEC, and … found that only a small percentage of the material contracts included arbitration clauses. The second study (with Professor …

guarantees proposed by services management theory can be effectively utilised to reduce the perceived risk of dissatisfaction for … the customer in service organisations. Additionally, it is suggested that service guarantees force management to undertake …

accounting and taxing treatments of the construction contracts. In the case studies, we are considering the application of the …

without resorting to public guarantees. Further, despite the unprecedented fall in business turnover, a significant percentage …

without resorting to public guarantees. Further, despite the unprecedented fall in business turnover, a significant percentage …