The offshoring of services is rapidly growing in magnitude and scope. To understand this evolution, observation-based research is vital. In the last decade, services offshoring has rapidly expanded from software to any information technology-enabled business process. This paper draws upon two...

Since 1995 the offshoring of administrative, technical and software services to India has rapidly evolved from an insignificant curiosity only studied by a few scholars of international development to a major issue discussed by many in the United States and Western Europe. India’s position has...

Since 1995, the offshoring of administrative, technical and software services to India has rapidly evolved from an insignificant curiosity only studied by a few scholars of international development to a major issue discussed by many in the United States and Western Europe. India’s position...