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Supporting knowledge transfer in web-based managed IT support
Cooper, V; Lichtenstein, S - 2010
The purpose of this paper is to highlight the importance and complexities of the knowledge transfer process in the provision of effective managed after-sales IT support, when the web is used for service delivery. Design/methodology/approach : The paper features an interpretive case study of a...
Persistent link: https://www.econbiz.de/10009481542
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Supporting knowledge transfer in web-based managed IT support
Cooper, Vanessa A.; Lichtenstein, Sharman - 2010
Purpose – The purpose of this paper is to highlight the importance and complexities of the knowledge transfer process in the provision of effective managed after-sales IT support, when the web is used for service delivery. Design/methodology/approach – The paper features an interpretive case...
Persistent link: https://www.econbiz.de/10009483872
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The Evolution of Grocery Wholesaling and Grocery Wholesalers in Ireland and Britain since the 1930s
Quinn, Jim; Sparks, Leigh - 2007
. Studies of wholesaling are rarer still. These are curious features given that it is probable that service industries behave … differently to manufacturing ones and that wholesaling is such a key function of many economies. This paper looks at the evolution … of grocery wholesaling and grocery wholesalers in Ireland and Britain since 1930. It focuses on the processes and drivers …
Persistent link: https://www.econbiz.de/10009465935
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Recent Changes in the Japanese Wholesale System and the Importance of the Sogo Shosha
Larke, Roy; Davies, Keri - 2007
years, the same Sogo Shosha have expanded their involvement in domestic distribution, in particular into food wholesaling …, but more recently into retailing. The aim of this paper is to explore the extent of this involvement and to present an …
Persistent link: https://www.econbiz.de/10009465940
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The economic significance of the pharmaceutical wholesaler in South Africa's health care industry
Gerber, Dawid - 2006
The purpose of this research paper is to examine and evaluate the economicsignificance of the pharmaceutical wholesaler in South Africa’s health careindustry.The pharmaceutical wholesaler experienced several challenges over the lastdecade. These challenges originated from changes in the...
Persistent link: https://www.econbiz.de/10009457844
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Infusion of information systems in the stockbroking sector
Gharavi, Hosein - 2006
The Australian stockbroking sector has been at the forefront of integrating information systems (IS) in its daily operations. Trade and clearance account for a large percentage of processes undertaken in a brokerage house. Upon integration of IS, the trade and clearance processes of the sector...
Persistent link: https://www.econbiz.de/10009440786
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The adoption of consortium B2B e-marketplaces: An exploratory study
White, Andrew; Daniel, Elizabeth; Ward, John; Wilson, Hugh - 2007
Despite the considerable number of electronic B2B marketplaces formed and the benefits cited as arising from their use, many have gone out of business. This exploratory study seeks to provide a qualitative exposition of the specific factors influencing the adoption of consortium-owned B2B...
Persistent link: https://www.econbiz.de/10009463189
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`Do-It-Yourself': Self-checkouts, Supermarkets, and the Self-Service Trend in American Business
Andrews, Christopher K. - 2009
A significant portion of sociology has always taken as its central focus the underlying relationship between economy and society. This dissertation continues this tradition by examining how self-service and its `do-it-yourself' ethos is changing the U.S. economy and the way in which Americans...
Persistent link: https://www.econbiz.de/10009450887
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Home depot in Chile: case study
Bianchi, Constanza - 2003
Retailing is rapidly becoming a global industry and many retailers are expanding to foreign markets. However, several …
Persistent link: https://www.econbiz.de/10009437940
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Grocery product pricing and Australian supermarket consumers : gender differences in perceived importance levels
Mortimer, Gary; Weeks, Clinton - 2011
Grocery shopping is an essential and routine activity. Although long regarded the responsibility of the female spouse, modern social and demographic shifts are causing men to become more engaged in this task. This is the first study to analyse gender differences with respect to the criterion of...
Persistent link: https://www.econbiz.de/10009438018