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Consumer misbehaviour during professional service encounters
Keeffe, Dominique Alexi - 2010
) the violation of consumers’ perceptions of justice and equity [drawn from Rousseau’s (1989) Psychological Contract Theory …], and (3) consumers’ affective responses to exchange [drawn from Weiss and Cropanzano’s (1996) Affective Events Theory … findings have a range of key implications for both marketing theory and practice. …
Persistent link: https://www.econbiz.de/10009438183
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Destructive leadership in family businesses: Modelling social exchange between generations
Robinson, David; Harvey, Michael G.; Yupitun, Mark - 2009
The purpose of this article is to address the effects of social exchange, in particular leadership communication, between the current leader of a family business and the prospective future leader when one is the parent and the other, a next-generation offspring. In light of previous literature...
Persistent link: https://www.econbiz.de/10009441716
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The Dynamics of Labor in North Carolina's Christmas Tree Industry
Hamilton, James Victor Jr. - 2004
Hispanic workers now make up a majority of the labor force in North Carolina's Christmas tree industry. Data were collected from Christmas tree growers, Hispanic workers, and government agency personnel in 2001 and 2002 to analyze the factors that (1) contribute to the dynamics of labor issues...
Persistent link: https://www.econbiz.de/10009431314
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To Tip or not to Tip? An Exploratory Study of the Motivations Driving Consumer Tipping Behavior
Whaley, Jeremy E; O'Neill, Martin A - 2011
The paper attempts to shed light on the key drivers of consumer tipping behavior and reports the findings from an exploratory study aimed at addressing consumer motivations and their influence on consumers’ willingness to tip. When approaching the research issue, the phenomenon presents an...
Persistent link: https://www.econbiz.de/10009467749
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Essays on Intitutional Governance
Hu, Bingjie - 2011
consistent with the path-dependence theory of institutional development. The third chapter is based on a cross-country study of …
Persistent link: https://www.econbiz.de/10009450671
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Distributing the Benefits from the Commons
Silvestre, Joaquim - 1993
"The common-property literature has often focused on the question of efficiency. Here we consider distributional issues instead. How should the benefits of the commons (say, a fishery) be distributed? We approach the question from the viewpoint of ownership rather than income redistribution. "A...
Persistent link: https://www.econbiz.de/10009468330
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Foundations for Cooperation in Social Dilemmas
Ahn, Toh-Kyeong - 2001
"Institutional approaches to social dilemmas have so far focused on how to create incentive structures that channel individuals' behavior into socially desirable outcomes assuming that everyone is selfish. However, the presumption of universal selfishness is not only empirically invalid but may...
Persistent link: https://www.econbiz.de/10009468335
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Appropriation Externalities in the Commons: Theory and Experimental Evidence
Herr, Andrew - 1996
of the commons.' This dissertation combines the tools of game theory and experimental methods to gain a broader …
Persistent link: https://www.econbiz.de/10009468337
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Essays on Individual Behavior in Social Dilemma Environments: An Experimental Analysis
Dudley, Dean - 1993
"In this study, individual level behavior is investigated in the context of computer assisted voluntary contribution mechanism public good (VCM) provision experiments and common pool resource (CPR) appropriation experiments. Previous studies of these environments have concentrated on aggregate...
Persistent link: https://www.econbiz.de/10009468340
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Salience and Its Implications for Common-Pool Resource Management in Scotland: A Tragedy of a Different Kind?
Brown, Katrina Myrvang; Slee, Bill - 2002
"In past contributions to CPR theory, the issue of salience/dependence on a resource has been flagged up as a one of a … high. However, cases do exist of CPRs in which this assumption does not hold, and consequently, related theory proves to be … into question the possibility and utility of constructing a coherent CPR meta-theory." …
Persistent link: https://www.econbiz.de/10009468341