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Burnout in a customer services environment / C. Campbell
Campbell, Charlene - 2003
construct validity and internal consistencyof the Maslach Burnout Inventory - General Survey (MBI-GS) (Schaufeli, Leiter … coefficients wereused to assess the internal consistency and construct validity of the MBI-GS. Descriptivestatistics were used to …
Persistent link: https://www.econbiz.de/10009455933
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Organisational climate, organisational practices and service delivery in a local government / Kedisaletse Doreen Ross.
Ross, Kedisaletse Doreen - 2009
determine the reliability and validity of the OCQ, the HRPQ, andthe SSPPQ instruments, as well as to assess the relationship …
Persistent link: https://www.econbiz.de/10009455968
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The validation of two burnout measures in the South African earthmoving equipment industry / A.M. le Roux
Le Roux, Anleri Martha - 2004
The objectives of this study were to validate the Maslach Burnout Inventory - General Survey(MBI-GS) and the Oldenburg Burnout Inventory (OLBI), to determine the construct equivalenceand item bias of these instruments for employees in an earthmoving equipment industry in South&ca of different...
Persistent link: https://www.econbiz.de/10009456030
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Consumer perceptions of supermarket service quality : scale development, measurement and validation / Manilall Dhurup
Dhurup, Manilall - 2003
dimensions, namely reliability, atmospherics and policy. Continatory factor analysis was further undertaken in order to establish … the overall model fit in terms of the three dimensions. Empirical evidence suggests, that the reliability, atmospherics … and policy dimensions are all positively associated with consumers' perceptions of overall service quality. Reliability …
Persistent link: https://www.econbiz.de/10009456107
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Psychologist hand scoring error rates on the Rothwell Miller Interest Blank: A comparison of three job allocation systems
Goddard, Richard; Simons, Roland H.; Patton, Wendy A.; … - 2004
Hand scoring errors are known to occur on a range of psychological tests. The present study conducts an investigation into the existence of scoring errors by 27 professional occupational psychologists using the Rothwell-Miller Interest Blank (RMIB; Miller, Tyler & Rothwell, 1994). Building on...
Persistent link: https://www.econbiz.de/10009483454
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Organizational predictors of adherence to ambulatory care screening guidelines
Vaughn, T. E.; McCoy, K. D.; BootsMiller, B. J.; … - 2002
OBJECTIVE: The purpose of this study was to identify hospital organizational characteristics consistently associated with adherence to multiple clinical practice guidelines (CPGs). We examined the relationship between organizational and patient population characteristics and adherence to three...
Persistent link: https://www.econbiz.de/10009466014
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Benchmarking Veterans Affairs Medical Centers in the delivery of preventive health services: comparison of methods
Doebbeling, B. N.; Vaughn, T. E.; Woolson, R. F.; … - 2002
OBJECTIVE: To identify consistent provision of clinical preventive services, we sought to benchmark all acute care Veterans Affairs Medical Centers (VAMCs) against each other nationally on the basis of multiple evidence-based, performance measures to identify facilities performing consistently...
Persistent link: https://www.econbiz.de/10009466025
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Organizational predictors of adherence to ambulatory care screening guidelines
Vaughn, T. E.; McCoy, K. D.; BootsMiller, B. J.; … - 2002
OBJECTIVE: The purpose of this study was to identify hospital organizational characteristics consistently associated with adherence to multiple clinical practice guidelines (CPGs). We examined the relationship between organizational and patient population characteristics and adherence to three...
Persistent link: https://www.econbiz.de/10009466076
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Technology-based new product development partnerships
Ettlie, John; Pavlou, Paul - 2006
Hypotheses were developed to capture the dynamic capabilities that result from interfirm partnerships during the joint new product development (NPD) process -- the ability to build, integrate, and reconfigure existing resources to adapt to rapidly changing environments. These capabilities, in...
Persistent link: https://www.econbiz.de/10009459192
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Security Assurance: How Online Service Providers Can Influence Security Control Perceptions and Gain Trust
Ray, Soumya; Ow, Terence T; Kim, Sung S. - 2011
Security researchers agree that security control is a difficult to observe credence quality of online services that Internet users cannot easily assess through research or experience. Yet there is evidence that users form perceptions of security control that strongly determine how much trust...
Persistent link: https://www.econbiz.de/10009484510