We study the fine-grained relationships among information flows, IT use,and individual information-worker productivity, by analyzing work at amidsize executive recruiting firm. We analyze both project-level andindividual-level performance using: (1) direct observation of over125,000 e-mail...

While it is now well established that IT intensive firms are moreproductive, a critical question remains: Does IT cause productivity orare productive firms simply willing to spend more on IT? We address thisquestion by examining the productivity and performance effects ofenterprise systems...

Despite evidence of a positive relationship between informationtechnology (IT) investments and firm performance, results still varyacross firms and performance measures. We explore two organizationalexplanations for this variation: differences in firms’ ITinvestment allocations and their IT...

I examine how information technology (IT) skills and use, communication network structures, and the distribution and flow of information in organizations impact individual information worker productivity. The work is divided into three essays based on the task level practices of information...

Node characteristics and behaviors are often correlated with the structure of social networks over time. While evidence of this type of assortative mixing and temporal clustering of behaviors among linked nodes is used to support claims of peer influence and social contagion in networks,...

This paper investigates how information flows enable social networks to constitute social capital. By analyzingthe information content encoded in email communication in an executive recruiting firm, we examinethe long held but empirically untested assumption that diverse networks drive economic...