The purpose of this case study was to analyze and compare the total quality management (TQM) practices of three luxury hotels. Leadership, guest and market focus, and information and analysis emerged as the three most significant TQM factors successfully implemented in these three hotels. The...

The purpose of this study was to investigate the relationships among 7 best practice factors and their impact on business results using survey data from 286 manufacturing and service companies. Using a thorough review of the literature to identify the nature of the bivariate relationships among...

ISO 9000 and TQM have had considerable success in terms of acceptance in organizationsworldwide. In this study, Structural Equation Modeling (SEM) is applied to assist in explaining and predicting the relationships between and among ISO 9000 certification, TQM practices,organizational...

In this paper, we examine the impact of just-in-time (JIT) implementation and International Standards Organization (ISO) 9000 certification (as specified by the original standards of the early 1990s) on quality management efforts of manufacturingfirms. Responding firms in the study were grouped...

Responses from over 500 companies relating to their experiences with ISO 9000implementation are presented. Companies were categorized according to ownership:US-owned (Type U) and foreign-owned (Type F) manufacturing firms. The results reveal the importance and the dual role of documentation as a...

The results are reported of personal observations of on‐site visits to 10 firms in transportationand electric‐electronic industries. Important differences are detailed that were observedbetween traditional US firms, nontraditional US firms, and Japanese companies operating in theUS, with...

Approximately seventy-five percent of all consumer purchases come in a package. However, virtually no data exists regarding wrapped metal boxes for the jewelry industry as a whole. This paper, using data from a company level instead of the whole jewelry packaging industry, is to examine the...