eindeutig. Eine Aufhebung der Preisbindung hat danach keine eindeutige Wirkung auf die Entwicklung von Preisen und Service … Preise und Service unterschiedlich entwickeln. Entgegen der häufigen Aussagen in der politischen Diskussion können nach … the effects of RPM on the price, the level of service and the market sector dynamics. A comparison of the situation with …

service-orientation. Service-orientation on the business level enables organisations to expose and offer certain operations as … and agility of such an on-demand organisation, service-orientation on the technical level fosters the utilisation of … based on the business needs to react on changes in the environment. Although the benefits of service orientation are …

When a service engages in multiple interactions concurrently, it is generally required to correlate incoming messages … standards and tools for service implementation, but the supported sets of features are ad hoc as there is a lack of an … provide a basis for evaluating languages and protocols for service implementation in terms of their support for correlation …

The phenomenon of organizations offering service bundles can typically be observed in dynamic markets with … heterogeneous customer demand. Available literature broaching the issue of service bundling covers strategic considerations for … bundling. In this paper, we present an approach to service bundling that can be utilized by organizations to identify services …

regard to public service delivery. Citizens, for example, expect governments to provide better and more efficient electronic … services on the Web in an integrated way. Online portals have become the approach of choice in online service delivery to meet … these requirements and become more customer-focussed. This study describes and analyses existing variants of online service …

their collaboration. With the prevalence of Web services, attention has turned to service choreographies as a means of …

ability to identify Pareto losses in a firm's service enables the firm to innovate, resulting in its ability to increase price …

Service Oriented Architecture (SOA) is an architectural style that builds enterprise solutions based on services. In … is used as a criterion for service selection. In the context of online services and SOA, the literature shows that the … true nature of trust online.This thesis proposes a trust-based service selection solution, which requires establishing …

for more narrow domains like customer service. We conclude that the study of emotions in organizational settings has …