and High customer expectations. Research limitations/implications ? The limitations with the current study are primarily … related to the scope of the research in terms of the number of hotel properties participating, and the fact that it …. Future research needs to be conducted to incorporate the views of all stakeholders in service quality, including non …

carrying the flag of quality in the two countries have only previously received limited research coverage. This paper, based … upon empirical research in Britain and Australia, identifies issues which require the attention of senior management to …

, research and marketing services, can be perceived as a project-oriented society (POS). More projects and programmes are …

experiences from my own research – because it is what I know best – but even more heavily on the 'big names' in this branch of … research – because it represents the most compelling evidence. I will only make cursory references to other parts of the now … relatively voluminous field we call 'entrepreneurship research'. In order to enhance the credibility of my conclusions I would …

of any mutual reinforcement in the practice, research, and educational agendas in management accounting. The approach … recommended here concurs with Sterling's (1973) advice to teach research results but we go further in suggesting that it is not … just the research that needs teaching but the uncertainty breaking, problem solving strategies inherent in research …