Productivity assessment has received increased attention over the past several years. At the same time, the focus has moved from single-factor productivity measures, or attempts to characterize performance in terms of simple ratios, to a multi-factor construct. In this dissertation, I propose a...

Worldwide, the idea of "person-less" banks, and full-service (financial services) institutions which compete with "non-bank" financial services organizations, are becoming the new way of doing business. To meet global competition, the Canadian Financial Services Industry has a need to conduct...