Purpose – This paper aims to investigate whether an employee reports an accurate view of the relative performance level of the organisation for which they work. Design/methodology/approach – Utilizes a survey of 2,517 senior managers, managers and team leaders from 120 different...

Purpose – The purpose of this paper is to explore the underlying reasons why providing process improvement training, by itself, may not be sufficient to achieve the desired outcome of improved processes; and to attempt a conceptual framework of management training for more effective...