This paper is a comparative exploratory study of the changing nature of employee voice through trade union representation in the retail industry in the UK and Australia. In both countries, the retail industry is a major employer and is one of the few private sector service industries with...

The purpose of this paper is to explore the changing nature of employee voice through trade union representation in the retail industry. The retail industry is a major employer in the UK and is one of the few private sector service industries with union representation (Griffin et al 2003). The...

Governments in Australia increasingly rely on private sector service providers to improve efficiency in public service delivery and have entered into a range of business partnerships with those providers. This article considers the effectiveness of public-private partnership models used in...