Parrallel with theoretical developments in strategic management research, the ultimate goal in this thesis is to identify the reasons why some hotels outperform others in the Chinese hotel industry. Strategic management scholars and researchers have found empirically that an organization's...

ENGLISH ABSTRACT: The aim of this study was to determine approaches to CRM within the luxury hotel sector in Cape Town in order to add value not only to guests, but to all stakeholders of the hotel. This was done by conducting a literature review, supported by a sound base of primary research....

Within China's the hotel industry, they are known as expatriate managers and. on behalf of parent multinational hotel corporations, provide an element of control and co-ordination within local operating units. On average, organisations spend over two and a half times more money to send an...

Remiantis užsienio moksline literatūra ir atliktais moksliniais tyrimais, straipsnyje teoriniu ir praktiniu aspektu analizuojamas paslaugų naujovių taikymas viešbučių versle. Atskleidžiama naujovių samprata, analizuojami faktoriai, lemiantys naujovių taikymą paslaugų sektoriuje....

There has been an increase in environmental concern by travelers in the United States (U. S.). As a result, hospitality companies are taking note and have begun to incorporate environmentally friendly or green practices into their operations. What remains relatively unclear, though, is if the...

The main thrust of this study was to decide if certain strategies exist that havesignificant impact on profit in a lodging establishment. In reviewing the literature it didnot contain any conceptual plan for operating a lodging facility completely. However,as noted in the literature review,...

Thesis (DBA(DoctorateofBusinessAdministration))--University of South Australia, 2005.

This research is to evaluate the operational performance of International Tourist Hotels in Taiwan, and explores the critical success factors that contribute to good performance. In the face of a highly competitive environment, a hotel?s operational performance plays a crucial role in...

Since the early 1980s there has been a growing interest globally in service quality, driven by the supposition that high service quality will lead to more satisfied customers. Satisfied customers will remain loyal and spread positive word-of-mouth advertising, and therefore improving service...