A new book dedicated to academic research on call centres is welcome, not least for one obvious reason. In the last decade and a half, the call centre has transformed the structure and nature of interactive service work and employment in advanced countries, amounting to nothing less than 'a...

The dynamic growth of the ICT sector calls for continuous concern for learning and development on the part of ICT specialists. The ICT sector's traditional paternalistic relationships among employees and employers have been replaced in favor of more temporary, flexible, partner-oriented...

Examines the phenomenon of worker displacement resulting from redundancies within defence-related industries. Focuses on responses to an extensive survey of people made redundant over a three-year period in four defence-dependent companies in Scotland. Examines individuals’ experiences...

Examines the phenomenon of worker displacement resulting from redundancies within defence-related industries. Focuses on responses to an extensive survey of people made redundant over a three-year period in four defence-dependent companies in Scotland. Examines individuals’ experiences...

This article explores the employability of information and communication technology (ICT) professionals from the perspective of small- and medium-sized enterprises (SMEs). The first stage of analysis, based on over 100 interviews with managers of ICT supplier companies in seven European...