This paper presents results of a pilot study completed as part of the BestLog (Best Practices in Logistics) project. BestLog (www.bestlog.org) is a research project initiated by the European Commission (EC) and financed from the 6th Framework Programme. One of the project goals is to identify...

Understanding customer expectations is one of the keys to success for today's clothing manufacturers. Previous studies have explained how operational performance can be improved by a better understanding of customer-perceived values. This paper presents an analysis of data collected through a...

Doctor of Philosophy

This research is to evaluate the operational performance of International Tourist Hotels in Taiwan, and explores the critical success factors that contribute to good performance. In the face of a highly competitive environment, a hotel?s operational performance plays a crucial role in...

Direct tests between corporate social responsibility (CSR) and firm performance (FP) have been argued to be a futile pursuit. Following this line of thinking, the present study sought to test an alternative model in understanding the CSR-FP relationship. Specifically, reputation and customer...

The paper proposes a research framework to study the influence of country of origin cues, consumer economic nationalistic and consumer ethnocentric tendencies toward product judgement of and the willingness to buy Australian brands. Categorization theory, confirmation bias and schema congruity...

Enterprise systems entail complex organizational interventions. Accurately gauging the impact of any complex information system requires understanding its multidimensionality, and the development of a correspondent, standardized, validated, and robust measurement instrument. Despite the...

Labels, certifications and endorsements signaling the quality of food have an impact on the purchasing choices of multiple segments of US consumers. At the same time, not much is known about the relationships between the sources providing information through these quality signals and consumer...

The roles of business relationships and B2B communication in selected European agri-food chains are analyzed. Using survey data from 1,026 farmers, food processors and retailers in two commodity sectors (meat and cereals) and five different EU countries (Germany, United Kingdom, Ireland,...