real terms. Ninety five per cent of the income of medical schemes was derived from membership fees. The average real growth … rate of income was 8.4 per cent, while net assets increased by only 3 per cent. An average deficit of R11.02 million …

In this paper we investigate if there was a causal effect of changes in current and 'permanent' income on the health of … income and health, the fixed-effects methodology additionally enables us to controlfor individual unobservable heterogeneity … health we find evidence of a significant positive effect of current income on health. However, after controlling for …

affect staff performance, their satisfaction with their job and their quitting intentions. With that in mind, this study …, job satisfaction, affective commitment and instrumental commitment, and intention to leave the organisation. The study is … service orientation positively impacts their behaviour towards customers, as does training. However, employee satisfaction and …

is particularly important for relationship satisfaction and trust, which are in turn important for positive behavioural … intentions (satisfaction), and for reducing consumer activism (satisfaction and trust). Relationship commitment was found to be …

including family relationships, mental health and well-being, and overall life satisfaction. … satisfaction with their financial planners; not least because the provision of effective financial planning and advice, delivered … clients were asked to indicate their satisfaction with their financial advisers, the planning process and the advice they …

this study is to explore the drivers of satisfaction and dissatisfaction for overseas service customers of higher education … critical incidents were collected. Findings from this study show that service satisfaction and dissatisfaction for … show that the drivers of satisfaction and dissatisfaction for international students are not necessarily the same …

This study investigates customer satisfaction using a market segmentation approach. Yet emerging customer satisfaction … research has been investigating satisfaction only at the aggregate level. In this study, customer satisfaction is examined in … whether and how they search for information (passive, rational-active, relational-dependent) has an effect on satisfaction …

to identifythe groups of customers taking into consideration their level of satisfaction as well as their social … were formed, so called a) sporadic consumers group formed by people with lower income, not assiduousfrequenters of the …) assiduous consumers, with higher income and frequenting the establishment more often, beingclassified as critical and strict …

-reward contingencies, satisfaction and motivation. After reviewing the theoretical and empirical literature and testing two theoretical …