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The antecedents of the employee loyalty-customer loyalty relationship
Peloso, Antony Frederick - 2005
Increasing and maintaining customer loyalty has been shown to enhance service firm profitability. This research focuses on the antecedents of customer loyalty in a large national North American banking organisation, in particular the relationship between employee loyalty and customer loyalty,...
Persistent link: https://www.econbiz.de/10009438235
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The implementation of broad-based black economic empowerment strategies in the Overberg Agri Group of Companies
Ladouce, Brett Louis - 2009
ENGLISH ABSTRACT: The Broad-Based Economic Empowerment Act, No. 53 of 2003, and its Codes of Good Practice on Black Economic Empowerment are the cornerstones of a strategy implemented by the South African government to transform the economy to an inclusive one where all citizens have equal...
Persistent link: https://www.econbiz.de/10009442122
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Empowerment and performance in local government: the impact of empowerment strategies on service improvement
Tickner, Leslie - 2010
This study examines the impact an empowerment strategy may have when applied to public sector employees delivering Environmental Services.The study employs a case study method as its central research strategy with ten sample local authorities chosen as strategic informants. The key issues...
Persistent link: https://www.econbiz.de/10009465246
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Psychological empowerment of salespeople: the construct, its inducement, and consequences on customer relationships
Yim, Hong Kit - 2009
Salespeople are in great need of empowerment to effectively fulfill their roles as ultimate customer relationship managers (Anderson and Huang 2006; Moutot and Bascoul 2008), yet empowerment is an infrequent construct in the sales research literature. This study focuses on the psychological aspect...
Persistent link: https://www.econbiz.de/10009451025
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The Shingo Prize for Operational Excellence: Rewarding World-Class Practices
Chakravorty, Satya S.; Atwater, J. Bryan; Herbert, James I. - 2008
Established in 1988, the Shingo Prize for Operational Excellence recognises organisations in the USA, Mexico and Canada for the successful implementation of world-class practices. The Shingo Prize emphasises the improvement of operations and processes, the adoption of proven world-class...
Persistent link: https://www.econbiz.de/10009459022
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Stakeholder decision making influence and stakeholder well-being in nursing homes: the case of employees and customers.
Paulson, Darla Jean Flint - 2009
University of Minnesota Ph.D. dissertation May 2009. Major: Human Resources and Industrial Relations. Advisor: Dr. Avner Ben-Ner. 1 computer file (PDF);ix, 207 pages.
Persistent link: https://www.econbiz.de/10009462864
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Exploring how Employee Empowerment Impacts on Hotel Front Desk Operations
Kim, Janggon - 2011
Statement of Objective:This paper will not try to solve a specific problem, but will serve to provide a more exploratory look at how employee empowerment impacts on front desk operations. First, this paper will examine the existing empowerment practices used in hotels and how it works in the...
Persistent link: https://www.econbiz.de/10009484170
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An empirical of managerial value systems and decision-making styles among the managers in Iran.
Amirshahi, Mirahmad - 1997
styles are the least preferred in Iran. The relationship between value systems and decision-making styles revealed that … Iranian organizations, i.e., Tehran Municipality and Watt Meter Company of Iran. The main objective of these case studies is … widely used in the industrialized countries, could be used with effectiveness in Iran despite its cultural differences. This …
Persistent link: https://www.econbiz.de/10009434820
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Sensitivity analysis of world oil prices. Analysis report AR/IA/79-47
Rodekohr, M.; Cato, D. - 2008
An analysis of the impact of the political disruption in Iran on the world oil market is presented. During the first … for export from Iran to the rest of the world. This loss of production and the political climate in Iran have caused much …
Persistent link: https://www.econbiz.de/10009435871
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Iran`s petroleum policy: Current trends and the future outlook
Pezeshki, S.; Fesharaki, F. - 2009
affected by the political and economic developments in Iran. The petroleum policy has changed from a position of no foreign … industry and the economic context in which the oil industry is operating in Iran. It describes the evolution of policies meant … to move the oil industry toward the free market; it discusses Iran`s oil trading partners, the outlook for refining and …
Persistent link: https://www.econbiz.de/10009436944