Showing 1 - 10 of 29
involving redesign of the physical environment, introduction of a new information system, work process improvement, and extended …
Persistent link: https://www.econbiz.de/10009435475
information leads to the principal-agent problem (Ross, 1973) whereby managers cannot fully monitor the work effort levels of … work effort by adjusting the working conditions associated with the work environment (see for example Vroom, 1964; Igalens … & Roussel, 1999; Locke and Latham, 2004). The studies of work motivation generally acknowledge that work effort is the product …
Persistent link: https://www.econbiz.de/10009437626
marriage disincentives of underemployment and lower wages when men work in more female intensive occupations. (3) Increased …
Persistent link: https://www.econbiz.de/10009439049
Emotions in workplace settings and emotional intelligence are hot topics in management today. Leading business journals such as Fortune and Harvard Business Review have featured articles on emotional intelligence. But there is more to emotions in the workplace than just emotional intelligence....
Persistent link: https://www.econbiz.de/10009447962
This study developed and tested a model of job uncertainty for survivors and victims of downsizing. Data were collected from three samples of employees in a public hospital, each representing three phases of the downsizing process: immediately before the announcement of the redeployment of...
Persistent link: https://www.econbiz.de/10009448230
Work process knowledge (WPK) is a concept for systems-level knowledge of the workplace and has been shown to be most … comparative case studies of the work processes and knowledge within these six VAs, based on a social constructivist framework …. Although VA managers do not use the term ‘work process knowledge’, they nonetheless recognise the importance of having staff …
Persistent link: https://www.econbiz.de/10009466000
Examines the role and importance of customer-contact personnel in the marketing of a bank's financial services and the importance of customer service in retail banking. Customer-contact personnel from suburban branches of an Australian retail bank identified their level of agreement with...
Persistent link: https://www.econbiz.de/10009475228
Assessment of the role of the individual service worker in encouraging customer organizational citizenship behaviors (customer OCBs) is the primary focus of this paper. The researchers investigate this topic empirically across three service contexts. Customer OCBs are voluntary, outside of the...
Persistent link: https://www.econbiz.de/10009475278
This work is written to find links between values and burnout among sales and service workers. We researched 141 sales … Inventory (CBI) created by Kristensen and Borritz (2004), and found that values and burnout (personal, work – related, client … burnout, analyzed how we can predict burnout (personal, work – related, client - related) from the interaction of values and …
Persistent link: https://www.econbiz.de/10009478200
Research Question: how are Lithuanian international long-haul truck drivers’ livelihoods constructed in terms of work …, home, and everyday life? Research Problem and significance. The aim of this research is to look at work, home, and everyday … analyze empirical work from the field of Lithuanian long-haul truck drivers based on emic frameworks of ‘kasdienybė’ and …
Persistent link: https://www.econbiz.de/10009479004