The study examined the impact of the quality of service delivery on customer satisfaction in the Nigerian banks using Ordinary Least Square (OLS) methodology. The study established a relationship between better banks performance in service delivery and customer satisfaction through effective...

This paper paints the first empirical portrait of services firms in the developing world. Compared with manufacturers, service providers are smaller, but growing faster. They are more productive, pay higher wages, and invest more heavily than manufacturers, but are less likely to export or to...

This paper explores the validity of the tourism-led growth hypothesis for Thailand using quarterly data during 2006 and 2017. The results from the residual-based test for cointegration show that the positive long-run relationship between tourism receipts and real GDP is linear when taking into...

In 2012, a sales tax was replaced in China by a value-added tax (VAT). The effect of this change on services exports is evaluated in this paper. VAT reform was introduced across provinces and service sectors at different times, so we can identify the impacts of VAT reform on firms’ export...

This pre-feasibility study on Sarawak-West Kalimantan cross-border value chains covers six topics: It analyzes existing trade patterns and competitive advantages of Sarawak and West Kalimantan, as well as government objectives in promoting cross-border commercial activities. It proposes a border...

The paper empirically examines the effect of globalisation on the service sector output in Ghana for the period 1961-2013 using annual time series data. The ordinary least square method of regression was employed after the unit root properties were examined. The findings of the study indicate...

In this paper the author examine the effect of imports, and exports on service sector productivity of Ghana for the period 1970-2013, using annual time series data. The Augmented Dickey-Fuller test (ADF), and the KwiatKowski (KPSS) test were used for the assessment of the effect of external...

In this paper the author examine the effect of imports, and exports on service sector productivity of Ghana for the period 1970-2013, using annual time series data. The Augmented Dickey-Fuller test (ADF), and the KwiatKowski (KPSS) test were used for the assessment of the effect of external...

Previous empirical studies have mainly applied linear cointegration analysis to find the relationship between tourism receipts and real GDP in the long run. However, some studies fail to find this relationship due to its complex nature. This paper explores the validity of the tourism-led growth...

This paper explores the validity of the tourism-led growth hypothesis for Thailand using quarterly data during 1995 and 2014. The results from the analysis show that the relationship between tourism receipts and real GDP is nonlinear without asymmetric adjustment. The nonlinearity in this...