In this paper, the broad context for the study of emotional dissonance and its importance to marketing is set out. The relevant literature on emotional dissonance, its antecedents and outcomes are introduced together with the knowledge gap in the literature. The conceptual framework of emotional...

Purpose: The research objective of this paper is to study the broad context of emotional labor and dissonance and its importance to service marketing. This knowledge would provide a better understanding of the factors that contribute to job performance and job satisfaction amongst high contact...

The performance of consulting engineers in large South African firms who work on more than one project simultaneously – each project with its own project team, different client, and scope of work, quality, budget and time constrains – is driven by their motivation in the work place. An...

Full-text of this article is not available in this e-prints service. This article was originally published in Journal of Small Business and Enterprise Development, published by and copyright Emerald Publishing Group Limited.

Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in The British Accounting Review, published by and copyright Academic Press.

Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Employee Relations, published by and copyright Emerald.

Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in Journal of Small Business and Enterprise Development, published by and copyright Emerald.

Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Measuring Business Excellence, published by and copyright Emerald Group Publishing Ltd.

Section 38 of the Local Government Municipal Systems Act (32 /2000) tasks municipalities to establish a performance management system that corresponds with resources, circumstances, objectives, indicators and targets as stated in the municipalities integrated development plan. The Act further...

Recent corporate reporting history is well–known for its corporate failures andquestionable accountancy practices, many of which caused the profession to befrowned upon. However, the splodge on the accounting profession?s reputationgoes deeper than its corporate reporting failures. The...