Purpose: This paper is concerned with an exploration of crises within the service sector. The paper proposes setting out a thesis that places “management”, as both a function and a process, at the centre of crisis generation and response rather than simply in terms of “continuity...

Successful relationships with industry that benefit both corporate partners and the research institution require a constant balancing of interests. Researchers must balance developing technology in a manner that can be used by industry, publishing and publicizing developments so that industry...