theoretical ideas about the dysfunction of institutions and systems are investigated. A number of classifications of reforms and …

of quality has been essential for the performance of those companies in the market. The quality factor has been playing … globalization, the quality reaches its highest level of importance in the business decision process and turns out to be the passport … quality programs generate costs that, usually, are unknown for the firms. In Brazil, the literature on the costs of the …

the trade name of the online database available commercially and internally to the organisation.Quality issues are … acknowledged by database producers but are often overlooked due to resource, technology and human constraints. The key quality … issues include contents, data quality, customer support and database structure. The objective of investigating these issues …

little attention given to managing the quality of a business process during its life cycle. This study addresses this gap by … providing a framework for organisations to manage the quality of business processes during different phases of the BPM life … research methodology. During the design science phase, the artifacts to model a quality-aware business process were developed …

between dependability, quality and customer satisfaction (RQ1) within the context of information service sector. Literature … looking at the interrelationship between the dependability and quality (RQ2a), and their further impact on customer … existing literature. This thesis also attempts to investigate the relative significance of dependability and quality in both B2 …

improve overall quality, there have been no studies to show that software vendors have an incentive to invest in building more …

the importance of the companies dedicatemore attention to the quality with that their services are rendered. Among all of … the considered aspects,one of the most relevant, however a lot of times left for second plan, refers to the quality that … services (BACK ROOM) and the work front (FRONT OFFICE). Para to evaluate the quality in the service in a company, we will use …

Consumers are in general less informed than producers about the quality of agricultural goods. To reduce the … information gap, consumers can rely on standards (labels, certifications, geographic indications) that insure quality and origin … is more likely to be of high quality. We investigate what kind of standards are most desirable for producers, and for …