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Employee/customer interface in a service crisis: Impact of senior management attributes and practices on customer evaluation

Kimberley, Nell; Hartel, Charmine E. J. - 2008

attributes as generally just. We propose a cumulative effect of these justice perceptions on customer emotions and trust. In the …

Persistent link: https://www.econbiz.de/10009448314

Development of an instrument to assess residents perceptions of equity

Crompton, John (contributor) - 2004

This study examined equity in the context of the allocation of park and recreation resources within a community. The contributions made by this study include: extending the original taxonomy of equity models proposed by Crompton and Wicks (1988); development of a theoretical framework for their...

Persistent link: https://www.econbiz.de/10009465081

The effect of explanations and monetary incentives on effort allocation decisions

Guymon, Ronald Nathan - 2008

contributes to the organizational justice literature by providing evidence regarding the interaction effect of multiple … antecedents of justice. …

Persistent link: https://www.econbiz.de/10009466030

Mikro-Zertifikate

Müller, Olaf L. - 2009

justice must be fully implemented already now, i.e., under the regime to succeed the Kyoto Protocol. First, the increase in …

Persistent link: https://www.econbiz.de/10009467052

Successfully reshaping the ownership relationship by reducing ‘moral debt’ and justly distributing residual claims: the cases from Scott Bader Commonwealth and the John Lewis Partn...

Guidi, Marco G.D.; Hillier, Joe; Tarbert, Heather - 2010

This paper examines the issues relating to the most appropriate form of corporation ownership including organizational and cultural systems that will maximize the firm's value to society whilst maintaining a more sustainable market value. The paper argues that the maximization of firm value to...

Persistent link: https://www.econbiz.de/10009479470

Industry vs Services: do enforcement institutions matter for specialization patterns? : disaggregated evidence from Spain

Mora-Sanguinetti, Juan S.; Spruk, Rok

Este documento estima el efecto de la calidad de las instituciones en el patrón de especialización productiva observado en España en el período 1999-2014 a nivel local. La investigación parte de la observación de que la actividad económica en España muestra un fuerte patrón de...

Persistent link: https://www.econbiz.de/10012530606

Quality of enforcement and investment decisions. Firm-level evidence from Spain

Dejuán Bitria, Daniel; Mora-Sanguinetti, Juan S.

Las decisiones de inversión son generalmente irreversibles y podrían verse afectadas por problemas de cautividad y oportunismo. Un marco de inversión estable necesita, por tanto, de instituciones de ejecución sólidas. Este documento analiza datos a nivel de empresa para estudiar el impacto...

Persistent link: https://www.econbiz.de/10012533085

The impact of the efficacy of justice on business investment in Spain

Mora-Sanguinetti, Juan S.

approach to the impact of the efficacy of justice on the investment decisions of a sample of Spanish firms. Drawing on the … positive and significant correlation between efficacy in the civil justice system and business investment in Spain. …

Persistent link: https://www.econbiz.de/10012585914

You've Earned It! Searching for a Defensible Basis for Desert in Wages

Jenkins, Ryan - 2008

FSU undergraduate Honors Thesis

Persistent link: https://www.econbiz.de/10009431648