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Examining Employee Satisfaction, Customer Service and Customer Satisfaction in a Retail Banking Organization
Simpson, Eric Phillip - 2006
In the increasingly competitive world of retail banking, organizations are focusing their attention on customer service as a means of increasing customer loyalty and retention. With this goal of increasing customer retention, the link between the attitudes of the service provider (employee...
Persistent link: https://www.econbiz.de/10009475075
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IMPACT OF FLEXIBLE WORKING ARRANGEMENTS ON EMPLOYEE SATISFACTION WITHIN THE IT SECTOR IN BOSNIA AND HERZEGOVINA
Siber, Dina; Cero, Ermin - 2024
In response to the dynamic shifts in the contemporary work landscape, organizations are strategically leveraging Flexible Working Arrangements (FWAs) to optimize employee satisfaction and retain top-tier talent. This study delves into the impact of FWAs, including remote work, hybrid models, and...
Persistent link: https://www.econbiz.de/10014489125
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The Impact of Employee's Satisfaction on Company’s Well-being and Sustainability of the Company in the Long Run
Chung, Jo Ey; Yazdanifard, Rashad - 2014
Nowadays, many business owners and companies realize that employees have now become one the most important assets of a company; their level of happiness and satisfaction will directly impact their working performance and affect company's overall performance and sustainability. It is crucial for...
Persistent link: https://www.econbiz.de/10011315480
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The Impact of Employee's Satisfaction on Company’s Well-being and Sustainability of the Company in the Long Run
Chung, Jo Ey; Yazdanifard, Rashad - 2014
Nowadays, many business owners and companies realize that employees have now become one the most important assets of a company; their level of happiness and satisfaction will directly impact their working performance and affect company's overall performance and sustainability. It is crucial for...
Persistent link: https://www.econbiz.de/10011531847
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IMPACT OF FLEXIBLE WORKING ARRANGEMENTS ON EMPLOYEE SATISFACTION WITHIN THE IT SECTOR IN BOSNIA AND HERZEGOVINA
Siber, Dina; Cero, Ermin - 2024
In response to the dynamic shifts in the contemporary work landscape, organizations are strategically leveraging Flexible Working Arrangements (FWAs) to optimize employee satisfaction and retain top-tier talent. This study delves into the impact of FWAs, including remote work, hybrid models, and...
Persistent link: https://www.econbiz.de/10015335651
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CONSIDERATIONS REGARDING THE EMPLOYEE SATISFACTION FROM SOME HOTEL UNITS. AN ECONOMETRICS APPROACH
GOGONEA, Manuela; Zaharia, Marian - 2016
The importance of job satisfaction in the results recorded in any organization producing goods or services has been highlighted and analyzed since the mid-twentieth century, being today universally accepted, even by authoritarian manegers. Taking this into account, the study undertaken not about...
Persistent link: https://www.econbiz.de/10015336734
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Verteilte Führung in virtuellen Teams : zum Einfluss struktureller, interaktionaler und teambasierter Führungstechniken auf den Teamerfolg
Julia E. Hoch - 2007
In der vorliegenden Arbeit wird ein Modell zur Verteilten Führung in Teams operationalisiert und validiert. Dabei wird angenommen, dass Führung verteilt auf die drei Instanzen der strukturellen, der interaktionalen und der teambasierten Führung ausgeübt wird. Die drei Führungsgruppen werden...
Persistent link: https://www.econbiz.de/10009428985
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Motivating employees for long term company success
Lewis, Kyle (contributor) - 2010
consulting, I have first-hand experience with seeing how companies' motivation techniques influence people to ignore the long …-term company performance.This thesis explores the ways in which companies currently motivate employees. The motivation may be … practices. This thesis will review both academic research and practical management experience related to employee motivation …
Persistent link: https://www.econbiz.de/10009429313
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An explorative study of luxury consumption in Korea
Sung, Yongjun (contributor) - 2009
Both the advertising industry and academia have been paying more and more attention to the growth and potential of the luxury market. In East Asian countries, the market’s annual growth rate for 2006 was nearly 18%, nearly doubling the global growth rate for 2005. Despite the increasing...
Persistent link: https://www.econbiz.de/10009429402
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EMPLOYEE MOTIVATION: A COMPARISON OF TIPPED AND NON-TIPPED HOURLY RESTAURANT EMPLOYEES
Johnson, Catherine - 2006
Employee motivation shall be defined by Robbins (as cited in Ramlall, 2004) as: "the willingness to exert high levels … motivation between the two employment groups and their level of organizational commitment. After formulating a thorough research … motivation factors were more important to non-tipped hourly employees; thirdly, gender had a strong influence in half of the …
Persistent link: https://www.econbiz.de/10009431093