Innovation is internationally recognized as an important source of competitiveadvantage. It was the aim of this … analysis was conducted on the data collectedin order to establish what the key drivers of innovation are.Although the factor … drivers of product andservice innovation in South African firms. …

With the growing significance of services in most developed economies, there is an increased interest in the role of … service innovation in service firm competitive strategy. Despite growing literature on service innovation, it remains … fragmented reflecting the need for a model that captures key antecedents driving the service innovation-based competitive …

the services sector. This study is motivated by the inadequacies of prior research in the area of innovation-based service … operationalises entrepreneurship as distinct in the services context. Third, it develops a new measure for service innovation. Overall …, the research contributes to the theories of entrepreneurship, services marketing, innovation-based competitive strategy …

As economies are increasingly driven by services, the introduction of newservices to satisfy customers and improve firm … innovation, customer satisfaction andfirm value. I model the determinants of service innovations, using a zero … issue. Idevelop a modeling system that relates service innovation to firm value. I estimate mymodel on unique panel data of …

Innovative Catering is a research, development and innovation project that involves HAAGA-HELIA University of Applied …

The literature on NSD-based competitive strategy that has grown in significance suggests that service innovation or new …-depth interviews along with data collected from 180 project-oriented firms (i.e., firms that use projects to deliver services) to …

The importance of services procurement increases constantly. However, empirical studies identify deficits in realising … the tremendous opportunities of strategic procurement of services in day-to-day business – caused by the difference of … services compared to goods resulting in a higher degree of complexity and uncertainty.Using neo-institutional approaches, the …

Customer-oriented service provision as in customer solutions or services results in new requirements for the …-oriented services in comparison to other services and their impact on organisational activities. To this end, the thesis examines the …

design led approach to innovation to assist medical device companies develop new services and experiences and reshape their … from product solutions to health services which are accessible and affordable by all is required. This paper explores a … notions of the nature, development and deployment of health care services. This approach uses design tools and methodologies …