Australian nonprofit organisations (NFPs) operate in an increasingly competitive marketplace for funding staff and volunteers and donations. In this context, many NFPs are being driven to adopt more commercial practices in order to improve their strategic performance, particularly competitive...

[Abstract]: Consensus is emerging that companies are socially responsible although the nature and degree of social responsibility continues to be the source of debate. This continued debate allows the buck to be passed. A shift in view from corporate social responsibility to corporate...

Purpose – The aim of this paper is to report on the structure and relationships between value and satisfaction in a cultural performing arts setting to identify the structure of satisfaction in the performing arts context. Design/methodology/approach – This paper examines customer attitudes...

Purpose ? The purpose of this paper is to explore service quality (SQ) from the perspective of the Muslim consumer. There is growing evidence that culture influences buying habits and behaviours of consumers in services. However, most cross-cultural consumer research in Asia has focused on the...