different aspects of QM practices that have different objectives: quality exploitation (QEI) and quality exploration (QER). QEI …

exploration and exploitation is important for sustained relationship performance for customers. The customer evaluates balancing … exploration and exploitation important whereas the vendor emphasizes only on exploitation. …

? and ? on the other one ? the exploitation of existing and new knowledge is essential for continuous innovation. Firms need …, individuals integrate knowledge using both exploration and exploitation approaches. The findings illustrate that absorptive …

. Without winning business processes in place that influence both exploration and exploitation, a successful portfolio mix of … and quality process management, predominantly influences exploitation. The Customer Relationship Management (CRM) process … moderator to add dual focus to these extremes by interacting with PDM processes to enhance exploitation and with SCM processes …