This paper proposes a new conception of consumer psychological empowerment while substantiating and defining its different facets. To this end, we conducted 18 interviews with biological food consumers which have been recorded and transcribed and analyzed using the Sphinx software. The results...

This paper proposes a new conception of consumer psychological empowerment while substantiating and defining its different facets. To this end, we conducted 18 interviews with biological food consumers which have been recorded and transcribed and analyzed using the Sphinx software. The results...

This multi-level study analyses the ‘black box’ of HRM in an Australian cinema chain, a standardized service environment. Management's espoused goals for the casual workers who run the cinema service include attempts to build customer-oriented behaviour, both directly and via empowerment,...

This paper explores the general hypothesis that effectiveness of human resource (HR) practices will help to explain the well-documented association between human resource management and performance. This paper adopts a stakeholder perspective, hypothesising that the ratings of HR effectiveness...

The rise of 'HR business partnering' over the last decade has led to an enormous growth in HR competency models. Competencies are believed to provide a mechanism for reinventing traditional HR roles and improving the effectiveness of HR professionals as business partners. But are they effective?...

This article reports the findings of a study, conducted in a UK new media company, that investigated direct and interactive relationships between perceived organizational support (POS), leader—member exchange (LMX), gender, locus of control, and practice of career self-management behaviors....

What gets measured in business is noticed and acted on. The importance of human resource management (HRM) to be noticed as a vital key to business success has been argued profusely by the HRM profession over the last three decades. While the importance of human resource (HR) measurement is not...

In this study the effects of latent-informal processes operating in assessment centre consensus meetings is investigated with a combination of qualitative and quantitative methods. Non-participative observation is carried out in several consensus meetings, and auditory recordings made in three...

Incentives either tangible or intangible are the most important or convenient resources that became the basis of workers satisfaction with their jobs. The study attempts to explore the relationship between tangible or intangible incentives and job satisfaction among workers. To achieve the...