Showing 1 - 10 of 209
This paper presents results of a pilot study completed as part of the BestLog (Best Practices in Logistics) project. BestLog (www.bestlog.org) is a research project initiated by the European Commission (EC) and financed from the 6th Framework Programme. One of the project goals is to identify...
Persistent link: https://www.econbiz.de/10009441420
The web services paradigm provides organizations with an environment to enhance B2B communications. The aim is to create modularized services supporting the business processes within their organization and also those external entities participating in these same business processes. Current web...
Persistent link: https://www.econbiz.de/10009482020
This study investigated supply chain management practices in the retail grocery industry from two perspectives. First, the operational performance objectives were examined by developing and testing a periodic review, joint replenishment model and heuristic. Joint replenishment policies, designed...
Persistent link: https://www.econbiz.de/10009450726
Persistent link: https://www.econbiz.de/10010353275
Bucket pricing entails a prepaid price and a maximum consumption limit, which requires consumers to make advance purchase decisions before their consumption needs are fully revealed. We propose a dynamic model that involves how consumers form expectations of future consumption needs, learn to...
Persistent link: https://www.econbiz.de/10009441184
The body of literature surrounding emotional labor, defined as service employees’ effort to manage their emotions to meet organizational goals (Hochschild, 1983; Morris & Feldman, 1996), exhibits a severe lack of studies examining intercultural service encounters (i.e., service episodes in which a...
Persistent link: https://www.econbiz.de/10009477796
This research explores perceptions of knowledge management processes held by managers and employees in a service industry. To date, empirical research on knowledge management in the service industry is sparse. This research seeks to examine absorptive capacity its four absorptive capacity...
Persistent link: https://www.econbiz.de/10009480133
The Lean Startup approach revealed around 2011 came as a novelty in the field of entrepreneurial management. The abbreviated version of the principles that mold the entire concept, states that instead of spending years developing a product towards perfection, a product that in the end might not...
Persistent link: https://www.econbiz.de/10011716430
Dienstleistungssektor unter besonderer Berücksichtigung der Kundenintegration erklärt werden kann.Als Ausgangspunkt wird argumentiert, dass … absatzorientierten Auslandsinvestitionen und mithin der weitaus überwiegende Teil der Entstehung von MNU im Dienstleistungssektor … erklären.Die zentrale Bedeutung der Kundenintegration bei der Entstehung von MNU im Dienstleistungssektor wird zudem empirisch …
Persistent link: https://www.econbiz.de/10009447148
This thesis analyzes the service dimension of the Central American Free TradeAgreement (CAFTA) and examines the challenges and opportunities which it entailson El Salvador, Guatemala and Honduras with a particular focus on the financialsector. CAFTA’s principal merits are seen to be the...
Persistent link: https://www.econbiz.de/10009471624