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A credit union case study of the business value of IS/IT
School of Information Systems
This paper investigates the business value of IS/IT investments in the Financial Services Sectors (FSS) in Australia using a case study methodology to develop and refine a conceptual model of the relationship between IS/IT investment and organisational performance. The conceptual model has four...
Persistent link: https://www.econbiz.de/10009434978
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Customer Relationship Management in Organisationen: Ein Modell der Strukturierung
Pattloch, Annette - 2003
Berücksichtigung der motivationalen Aspekte der Organisationsmitglieder. Der theoretische Bezugsrahmen ist die Theorie der … of motivation of the organizational members. Giddens’ Theory of Structuration and its application in the research of …
Persistent link: https://www.econbiz.de/10009475629
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Information Technology: Instrument and Object of Risk/Return Management
Fridgen, Gilbert Stefan - 2010
The ongoing financial and economic crisis (FEC) that started in 2007 already caused and still causes unprecedented damage for the economy worldwide. Its reasons and consequences illustrate the complex and dynamic environment in which companies act nowadays: Increasingly harmonized markets and...
Persistent link: https://www.econbiz.de/10009482296
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Betriebliche Kommunikationsprozesse bei Dienstleistern : Herausforderungen für Organisation und IT durch Kundenorientierung (Anhang)
Kordowich, Philipp - 2010
betriebliche Kommunikationsprozesse entstehen und aufgezeigt, wie die Informationstechnik die Leistungserbringung unterstützen kann. …
Persistent link: https://www.econbiz.de/10009451195
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The Mobile Commerce Prospects: A Strategic Analysis of Opportunities in the Banking Sector
Tiwari, Rajnish; Buse, Stephan - 2007
Mobile Commerce has gained increasing acceptance amongst various sections of the society in previous years. The reasons for its growth can be traced back to technological and demographical developments that have influenced many aspects of the socio-cultural behaviour in today’s world. The need...
Persistent link: https://www.econbiz.de/10009429580
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"Individualisierte Finanzdienstleistungsberatung" : Konzept und prototypische Umsetzung
Winkler, Veronica - 2006
Zielsetzung der Dissertation ist einerseits, einen ?berblick ?ber das im Rahmen des Forschungsverbundes FORSIP entwickelte Gesamtkonzept zur individualisierten Finanzdienstleistungsberatung zu geben, um ein Verst?ndnis f?r die im Konzept enthaltenen Bestandteile und deren Zusammenh?nge zu...
Persistent link: https://www.econbiz.de/10009482320
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Moral choice in an agency framework and related motivational typologies as impacted by personal and contextual factors for financial institutions in China.
Woodbine, Gordon F. - 2002
particular interest in the components motivation and moral judgment. The theoretical framework also integrates agency theory … been recognized in the ethics literature, but these notions have received little attention in agency theory testing. In … addition, an attempt was made to incorporate human judgment theory, including Simon's (1992) concept of "bounded rationality …
Persistent link: https://www.econbiz.de/10009434768
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Implementing a six sigma initiative in financial service companies
Leyer, Michael; Chakraborty, Ayon - 2011
In a world of intense competition, Six Sigma is considered to be an important management philosophy, supporting organisations in their efforts to obtain satisfied customers. As financial service organisations have been slow to adopt Six Sigma, issues concerning its implementation are of major...
Persistent link: https://www.econbiz.de/10009438190
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The effect of business advisers on the performance of SMEs
Berry, Anthony J.; Sweeting, Robert; Goto, Jitsuo - 2006
Full-text of this article is not available in this e-prints service. This article was originally published in Journal of Small Business and Enterprise Development, published by and copyright Emerald Publishing Group Limited.
Persistent link: https://www.econbiz.de/10009455049
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Lean six sigma applied to supply chains within a services organisation – a practical solution
Fraser, Nuran; Fraser, John - 2009
Full-text of this article is not available in this e-prints service. This article was originally published in International Journal of Knowledge and Learning, published by and copyright Inderscience Publishers.
Persistent link: https://www.econbiz.de/10009455156